Customer reviews of Stuart Spencer Autos

By Rob P on 22 May 2021 | Purchase not verified

Had a real issue finding a decent Nissan Elgrand, but Stuart and the team were awesome. They answered all my questions, and the whole process was first class. The car arrived in top condition, with new MOT and Service. Would highly recommend!

By Richard R on 20 May 2021 | Purchase not verified

My daughter tasked me with finding her a van she could convert to a camper.After a lot of searching I found her a virtually mint Toyota Alphard which she purchased.All minor issues sorted.I was impressed with the Alphards and bought one myself also from Stuart and Phil.Only issue was a coolant leak which turned out to be a cracked radiator which was replaced straight away with a new genuine Toyota replacement under the warranty scheme.Dealers\people you can trust.

By Roger D on 19 May 2021 | Purchase not verified

What a pleasure to buy our Alphard from Stuart Spencer Autos.The car was prepared,serviced and presented in outstanding condition.Due to lockdown all our dealings were over the phone but we were kept informed at each stage of the process.When I collected it.....WOW just absolutely spot on,drives superb and like a new car. The guys are passionate about their Alphards & Elgrands and we have no hesitation in recommending them .Give them a call for any information you need. Would give them six stars.

By Brian D on 30 December 2020 | Purchase not verified

I looked at previous reviews for the company and decided this would be where I would make a purchase. I bought a Toyota Alphard imported directly from Japan. It was approaching Xmas, a cheque went missing, the train to Dudley Port was cancelled but the brothers were brilliant. Nothing was to much trouble and the car came to me on a transporter. The car is brilliant and I cannot praise the brothers to highly for making the purchase work from their end. All the necessary paperwork came with the car. Thank You both for your help and anybody looking to buy a Japanese import, this is the place to go. Happy New Year to you both and many thanks again Brian.

By James S on 23 December 2020 | Purchase not verified

An excellent garage with very nice vehicles that have clearly been extremely carefully selected. Initially, the owner looked out for my perfect vehicle after being given some quite specific guidelines! During the purchase, he answered my questions and kept me fully updated. I wanted to turn my Toyota Alphard into a campervan and he facilitated this when we found ourselves in a stricter lockdown in my area. He always responded immediately to any questions I had and even went out of his way to enable me to collect it at a very inconvenient time to help me out. I would highly recommend this garage - it is by far the best experience I have had and my van is in immaculate condition. It would be impossible to find a more helpful owner. The customer service is unbeatable.

By Chris B on 16 October 2020 | Purchase not verified

Outstanding level of service & support from Stuart Spencer Autos. I Recently purchased an Alphard G from them and it more than surpassed my expectations. Superbly presented with an astonishing underseal job. I have no hesitation in recommending SS autos for your Japanese Import. Give these guys a call you will not be disappointed. Well worth my 600 mile round trip!...what an amazing vehicle for the money! Chris from Cornwall

By Rosie A on 10 October 2020 | Purchase not verified

If youre searching for a Japonese import these are the guys. I highly recommend them. They are genuine, honest and the most helpful car dealers i have ever dealt with. They go out of their way to please and deliver the car you desire. I cannot fault them. Give them a try, i guarantee they will do everything to find you that perfect car.

By John C on 01 September 2020 | Purchase not verified

Absolutely Excellent service all round. No pushy salesmen, just genuine helpful and informative advice from the start. Helped us find the car we wanted. Put a small retainer on it as it was in Japan. We then got first refusal when it arrived. Beautiful Alphard we are so pleased with it. All promises kept by Phil and Stu plus some extras bless them as we had a long wait due to Covid. Always on the phone to them with questions. They couldn't have been more patient supportive and helpful. Many thanks to you both John and Gail

By Cliff+wendy T on 31 August 2020 | Purchase not verified

We recently bought a Toyota alphard,from Stuart and Phil,to say the service was exceptional is an understatement!They couldn’t be more helpful,no pressure,any questions were answered honestly,we would definitely recommend a visit,would buy with confidence from Stuart and Phil.keep up the good work,your dad would be very proud of you.

By Dave C on 19 August 2020 | Purchase not verified

Having purchasing 4 vehicles from Stu and Phil over the years....I think that says it all! From the time you walk onto the forecourt, you feel relaxed and no pressure at all. Either Stu or Phil (or both!) are there if you want them and will bend over backwards to help - and not just to push a sale. We have recently purchased our 3rd Jap Import from them. Actually, we had purchased it before it arrived into the UK as we knew what the vehicle was before it arrived and also we trust Stu and Phil that much. Car dealers tend to get a stigma that they will do and say anything for a sale - with Stuart Spencer Auto's, there is no pressure whatsoever - they are more like your mates! We like dealing with them also because of the servicing and MOT times. They are always supportive and try and work in my timescales. Prices are very fair too. All in all, they are a complete provider, from start to finish. No pressure or hassle. Pop in and find out for yourself! Thanks lads, Dave and Chez